Effective Date: September 2, 2026
Store Name: Lumiraq
Legal Business Name: Aroma Naturals, Inc.
Website: lumiraq.site
This Refund & Return Policy explains the terms and procedures governing returns, exchanges, refunds, and related shipping costs for purchases made through the Lumiraq website.
We want our customers to shop with confidence. For this reason, Lumiraq provides free returns and covers applicable return shipping costs, including returns requested due to a change of mind, an incorrect address, or another eligible reason.
By placing an order with Lumiraq, you acknowledge and agree to the terms described in this policy.
Customers may request a return and refund within 30 calendar days from the date the order was delivered.
To request a return or refund, customers should contact our support team with their order number and the reason for the request.
Unless the item is defective, damaged, or incorrect, returned products should generally be:
In new and unused condition
Unworn and unwashed
In their original packaging where reasonably possible
Accompanied by original tags or accessories, where applicable
If an item has been received damaged, defective, or incorrect, please contact us as soon as possible so we can review the issue and provide an appropriate resolution.
Lumiraq covers return shipping costs.
Customers will not be required to pay return shipping fees for eligible returns.
This applies even when the return is requested because of:
A change of mind
The customer ordered the wrong item
An incorrect or incomplete shipping address
The customer no longer wants the product
A product was damaged or defective
The wrong product was received
Another eligible return circumstance
When a return is approved, Lumiraq will provide the applicable return instructions and, where applicable, a prepaid return shipping label.
Customers are not responsible for standard return shipping costs. Lumiraq will cover the applicable return shipping expense.
All approved refunds are issued to the original payment method used to complete the purchase.
For example:
Payments made by credit or debit card will be refunded to the applicable card.
Payments made through Afterpay will be handled through the applicable Afterpay payment method and refund process.
We do not provide cash refunds or send refunds to an alternative payment method unless required by applicable law or otherwise agreed by Lumiraq.
Once your return has been received and the refund has been approved, Lumiraq will initiate the refund to your original payment method.
Refund processing time: up to 7 business days.
The time required for the refund to appear in your account may also depend on your bank, card issuer, Stripe, Afterpay, or other applicable payment provider.
Lumiraq’s refund processing period begins when the refund is initiated by us, not necessarily when it appears on your bank or payment statement.
If you wish to cancel an order, please contact us as soon as possible.
If the cancellation request is received before the order enters the fulfillment or shipping process, we will cancel the order where possible and issue a 100% refund to the original payment method.
If the order has already been processed, packed, or shipped, cancellation may no longer be possible.
In that situation, you may use our return process after delivery, subject to the applicable terms of this policy.
Return shipping remains free to the customer.
If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.
To help us resolve the issue efficiently, we may request:
Your order number
Photographs of the product
Photographs of the shipping packaging
A description of the problem
After reviewing the issue, Lumiraq may provide a replacement, refund, or another appropriate resolution.
Customers will not be charged return shipping costs for defective, damaged, or incorrect products.
We accept eligible exchange requests within 30 calendar days of delivery.
To request an exchange, contact our customer support team with your order number.
If the requested replacement item is unavailable, Lumiraq may provide a refund to the original payment method instead.
Return shipping for eligible exchanges is covered by Lumiraq.
We understand that sometimes a customer may simply change their mind after receiving an order.
Eligible customers may request a return within the 30-day return window.
Change-of-mind returns are eligible for free return shipping. Lumiraq covers the applicable return shipping cost.
Once the returned item is received and inspected, an approved refund will be issued to the original payment method.
If an order was shipped using an incorrect or incomplete address provided by the customer, please contact us as soon as possible.
If the package is returned to Lumiraq, we will work with the customer to arrange the appropriate resolution.
Lumiraq will cover applicable return or reshipment shipping costs, including situations involving an incorrect or incomplete address, in accordance with our shipping commitment.
For an approved return, the refund will generally cover the amount eligible for refund under the applicable order and return resolution.
The refund will be issued to the original payment method.
Lumiraq does not charge customers a standard return shipping fee.
If you believe there is an error with a charge or your order, we encourage you to contact Lumiraq customer support so we can investigate and attempt to resolve the matter.
Customers retain the right to contact their bank, card issuer, Stripe, Afterpay, or other applicable payment provider regarding unauthorized transactions or payment disputes.
Where a formal payment dispute is opened, Lumiraq may provide relevant order, payment, shipping, delivery, and communication records to the applicable payment provider.
At Lumiraq, we want customers to be able to shop with confidence.
Returns are free to the customer.
Lumiraq covers applicable return shipping costs even when the customer changes their mind or provides an incorrect shipping address, subject to the terms of this policy.
Approved refunds are always issued to the original payment method used at checkout, and Lumiraq’s refund processing time is up to 7 business days after the refund is approved and initiated.
If you have questions about a return, exchange, refund, or order, please contact us:
Business Name: Lumiraq
Legal Business Name: Aroma Naturals, Inc.
Support Email: info@lumiraq.site
Customer Service Phone: +1 213-736-0067
Business Address: 833 S Western Ave #18, Los Angeles, CA 90005, United States
Support Hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time
Live Chat Support: Available 24/7