Effective Date: September 2, 2026
Store Name: Lumiraq
Legal Business Name: Aroma Naturals, Inc.
Website: lumiraq.site
This Shipping Policy explains how Lumiraq processes, ships, and delivers orders placed through our website. We are committed to providing a simple, transparent, and worry-free shipping experience.
Please review this policy carefully before placing your order so you understand our shipping destinations, processing times, delivery estimates, tracking procedures, and how we handle returns, delivery issues, and other shipping exceptions.
Domestic Shipping Only: Lumiraq currently ships exclusively to residential and commercial addresses within the United States of America (USA).
Service Area: We ship throughout the United States using our domestic carrier network.
International Shipping: We do not currently offer international shipping.
Freight Forwarders: We do not ship to freight-forwarding addresses.
Shipping Method: Standard Ground Shipping
Shipping Cost: FREE ($0.00 USD) on every order
There are no standard shipping charges added at checkout for domestic USA orders.
Lumiraq does not charge customers unexpected shipping or handling fees for standard domestic delivery.
Order Cut-Off Time: 4:00 PM
Time Zone: Pacific Time (PT)
Fulfillment Days: Monday through Friday, excluding weekends and official public holidays.
Orders placed before 4:00 PM PT on a business day will generally begin processing that same business day.
Orders placed after 4:00 PM PT, on weekends, or on public holidays will generally begin processing on the next business day.
Our standard fulfillment and delivery schedule is:
Processing / Handling Time: 1–2 business days
Transit Time: 3–5 business days
Estimated Total Delivery Time: 4–7 business days
Business days are Monday through Friday and do not include weekends or official public holidays.
Delivery estimates are provided for planning purposes and may occasionally be affected by circumstances outside our direct control, including severe weather, carrier disruptions, natural disasters, regional transportation delays, or unusually high shipping volumes.
After an order is successfully submitted, it generally goes through the following process:
Payment Verification: Our system verifies the payment and billing information associated with the order.
Order Review: We review product availability, selected items, and the shipping information provided at checkout.
Fulfillment & Packaging: Your items are picked, inspected, and securely packaged for shipment.
Carrier Dispatch: The completed package is transferred to the applicable shipping carrier for delivery.
Every order shipped by Lumiraq includes tracking information.
Once your order has been processed and accepted by the shipping carrier, we will send a shipping confirmation email containing your tracking number.
Tracking information is generally provided within 24–48 hours after shipment.
You can use the tracking information provided in your shipping confirmation email to monitor the progress of your delivery through the carrier’s tracking system.
We work to meet our estimated delivery times, but delays can occasionally occur because of circumstances outside our direct control.
Examples include:
Severe weather or natural disasters
Transportation or road disruptions
Carrier network congestion
Regional sorting or distribution delays
Holiday or seasonal shipping volume
Incorrect, incomplete, or difficult-to-verify delivery information
If your order experiences a significant delay, please contact our customer support team. We will assist you in determining the status of your shipment and, when appropriate, work with the carrier to investigate the delay.
Lumiraq covers shipping costs associated with returns and reshipments.
We want customers to be able to shop with confidence, so customers will not be responsible for return shipping or reshipping costs, including situations such as:
Change of mind
Ordering the wrong item
Providing an incorrect or incomplete shipping address
Requesting a return for another eligible reason
A package being returned to us because it could not be delivered
A shipping-related issue requiring the order to be reshipped
If an order needs to be returned or reshipped, please contact our customer support team for instructions.
Lumiraq will provide or cover the applicable shipping costs associated with the return or reshipment.
Any refund, replacement, or other resolution will be handled in accordance with our Return & Refund Policy.
If your package does not arrive, appears to be lost, or arrives damaged, please contact our customer support team as soon as possible.
If tracking indicates that a package was delivered but you cannot locate it, we recommend first checking:
Around your delivery location
Your front door, porch, mailbox, or other usual delivery area
With household members
With building management, a front desk, or leasing office, where applicable
With nearby neighbors
If you still cannot locate the package, contact Lumiraq. We will assist with investigating the shipment with the carrier and determining an appropriate resolution.
If your order arrives damaged, please retain the original packaging and take clear photographs of:
The shipping package
Any visible damage
The products inside
The shipping label, if applicable
Please contact our support team as soon as reasonably possible after delivery so we can review the issue and arrange an appropriate resolution.
Lumiraq will work with you to resolve eligible shipping and delivery problems without requiring you to bear applicable return or reshipment shipping costs.
Yes. Lumiraq ships to standard USPS PO Box addresses within the United States when the selected shipping service supports PO Box delivery.
We currently do not support shipments to APO, FPO, or DPO military addresses.
We do not currently ship to:
International destinations
Freight-forwarding addresses
Addresses outside the United States
We understand that customers may occasionally need to change or cancel an order.
If you wish to cancel your order, please contact our customer support team as soon as possible.
We will make reasonable efforts to accommodate cancellation requests received before the order has entered fulfillment or been shipped.
Once an order has already been processed, packed, or shipped, cancellation may no longer be possible. In that situation, the order may need to be handled through our standard return process.
If a return or reshipment is required, Lumiraq will cover the applicable shipping costs in accordance with this policy.
Lumiraq is committed to providing free shipping throughout the USA.
Customers will not be charged standard shipping fees at checkout, and Lumiraq will cover applicable return and reshipment shipping costs, including when a return is requested because of a change of mind, an incorrect address, or another eligible circumstance.
Our goal is to make the entire shipping and return experience as simple and transparent as possible.
If you have questions about this Shipping Policy, your order, tracking information, returns, or delivery issues, please contact us:
Business Name: Lumiraq
Legal Business Name: Aroma Naturals, Inc.
Email: info@lumiraq.site
Phone: +1 213-736-0067
Business Address: 833 S Western Ave #18, Los Angeles, CA 90005, United States
Support Hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time
Live Chat: Available 24/7
We are here to help make your Lumiraq shopping and delivery experience as smooth as possible.