Effective Date: September 2, 2026
Store Name: Lumiraq
Legal Business Name: Aroma Naturals, Inc.
Website: lumiraq.site
This Payment Policy explains the payment methods, billing procedures, and payment-related terms that apply when you make a purchase through the Lumiraq website.
We are committed to providing a secure, convenient, and transparent checkout experience. By placing an order through our website, you agree to the payment and billing procedures described in this policy.
Lumiraq currently accepts the following payment methods:
Lumiraq accepts major credit and debit cards through Stripe, our payment processing provider.
Depending on availability and eligibility, accepted card networks may include Visa, Mastercard, American Express, Discover, and other card types supported by Stripe at checkout.
Stripe securely processes your payment information using industry-standard security measures. Lumiraq does not directly store your complete credit card number or CVV security code on our own servers.
Lumiraq also offers Afterpay as a buy-now-pay-later payment option for eligible customers.
Afterpay allows qualifying customers to divide an eligible purchase into scheduled installment payments, subject to Afterpay’s approval, terms, conditions, and applicable eligibility requirements.
When you select Afterpay at checkout, the payment arrangement is established directly with Afterpay. Your eligibility, available payment plans, installment schedule, and any applicable terms are determined by Afterpay.
All product prices and applicable charges on the Lumiraq website are displayed and processed in United States Dollars (USD / $).
When you submit an order using a credit or debit card through Stripe, Stripe and the applicable financial institution may authorize the transaction.
When you select Afterpay, the transaction is subject to Afterpay’s approval and payment terms.
Payment authorization or approval allows us to begin processing your order in accordance with our order fulfillment procedures.
Lumiraq takes reasonable measures to protect customer payment information.
Payment transactions are processed through third-party payment providers that use security measures designed to protect payment information during transmission and processing.
Lumiraq does not intentionally store full credit card numbers, CVV security codes, or other sensitive payment credentials on our own servers.
Payments made through Stripe and Afterpay are subject to the respective provider’s terms, conditions, privacy practices, and security procedures.
For payment-related information handled directly by these providers, customers should also review the applicable policies provided by Stripe or Afterpay.
Customers are responsible for providing accurate and complete billing and contact information when placing an order.
This may include:
Full name
Billing address
Shipping address
Email address
Telephone number
Valid payment information
If the information provided is incomplete, inaccurate, or cannot be verified, we may contact you for additional information before processing the order.
To protect our customers and our business against unauthorized transactions and payment fraud, Lumiraq may review orders for unusual or suspicious payment activity.
We reserve the right to delay, decline, or cancel an order where we reasonably suspect unauthorized or fraudulent payment activity.
We make reasonable efforts to ensure that product prices displayed on our website are accurate.
If a product is listed with an obvious pricing or technical error, Lumiraq reserves the right to correct the error and, where appropriate, cancel an order placed at an incorrect price.
If an order is canceled because of a pricing error, any payment collected for that order will be refunded using the applicable payment method.
Applicable sales tax will be calculated and displayed at checkout based on the customer’s shipping destination and applicable tax requirements.
Lumiraq provides free standard shipping throughout the United States.
Customers will not be charged a standard shipping fee at checkout for eligible domestic USA orders.
Lumiraq does not add hidden transaction, payment-processing, or checkout fees to orders.
Afterpay may have its own terms regarding installment payments, late fees, or other charges. Any such terms are determined by Afterpay and are subject to Afterpay’s applicable policies.
If a payment is declined, fails to process, or cannot be authorized, the order may not be completed.
Customers may be asked to:
Verify their billing information
Use another supported card
Retry the payment
Select Afterpay if eligible
Contact their financial institution or payment provider
Lumiraq is not responsible for payment declines caused by a customer’s bank, card issuer, Stripe, Afterpay, or other financial-service provider.
If you believe a payment was made incorrectly, a charge is unauthorized, or there is an issue with your order, we encourage you to contact Lumiraq customer support so we can investigate and attempt to resolve the issue.
If you initiate a payment dispute or chargeback, we may provide relevant transaction, order, shipping, tracking, and communication records to the applicable payment provider or financial institution as part of the dispute process.
We respect customers’ rights to dispute unauthorized transactions and billing errors through their card issuer or applicable payment provider.
Fraudulent or intentionally false claims may result in appropriate action regarding the affected account or transaction.
Approved refunds will generally be issued to the original payment method used to place the order.
The time required for a refund to appear in your account may vary depending on the payment method, financial institution, Stripe, or Afterpay.
For orders paid through Afterpay, the handling of refunds and adjustments may also be subject to Afterpay’s applicable procedures and terms.
Please refer to our Return & Refund Policy for detailed information regarding eligibility, returns, replacements, and refunds.
When using Afterpay:
Approval is determined by Afterpay and is not guaranteed.
Available installment options may vary by customer and purchase.
Your payment schedule is established by Afterpay.
Your agreement for installment payments is with Afterpay.
Afterpay’s terms, conditions, privacy policy, and eligibility requirements apply to your use of the service.
Any applicable fees or charges imposed by Afterpay are governed by Afterpay’s terms and are separate from Lumiraq’s product pricing and standard shipping charges.
If you have questions regarding payments, billing, refunds, or an order placed through Lumiraq, please contact us:
Business Name: Lumiraq
Legal Business Name: Aroma Naturals, Inc.
Support Email: info@lumiraq.site
Customer Service Phone: +1 213-736-0067
Business Address: 833 S Western Ave #18, Los Angeles, CA 90005, United States
Support Hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time
Live Chat Support: Available 24/7