Effective Date: September 2, 2026
Store Name: Lumiraq
Legal Business Name: Aroma Naturals, Inc.
Website: lumiraq.site
This Return Policy explains the guidelines, eligibility requirements, procedures, and timeframes for returning physical merchandise purchased through the Lumiraq website.
We want our customers to shop with confidence and have a simple, transparent return experience. Please review this policy before requesting a return so you understand our return process and eligibility requirements.
Customers may request a return for eligible merchandise within 30 calendar days from the date the order was delivered.
To request a return, please contact our customer support team within the applicable 30-day period and provide your order number and the item(s) you wish to return.
For standard returns, including change-of-mind returns, items should generally be:
Unused
Unworn
Unwashed
In their original condition
In the original product packaging where reasonably possible
Accompanied by original tags, labels, accessories, or protective materials, where applicable
Items that have been used, altered, intentionally damaged, or misused may not qualify for a standard return.
Unless otherwise required by applicable law, certain products may not be eligible for return, including:
Personal care products that have been opened or used
Clearance or final-sale merchandise clearly identified as non-returnable at the time of purchase
Digital products or downloads that have been accessed or delivered electronically
This does not limit any rights a customer may have regarding defective, damaged, incorrect, or otherwise legally protected products.
Lumiraq covers return shipping costs.
Customers are not responsible for paying return shipping fees for eligible returns.
This includes returns requested because of:
Change of mind
Ordering the wrong item
No longer wanting the product
Incorrect or incomplete shipping information
Damaged or defective merchandise
Receiving an incorrect product
Other eligible return reasons
When a return is approved, Lumiraq will provide return instructions and, where applicable, a prepaid return shipping label.
You do not need to pay out-of-pocket for standard return shipping on an eligible return.
To request a return, please follow these steps:
Contact us within 30 calendar days of delivery at:
Email: info@lumiraq.site
Phone: +1 213-736-0067
Please provide:
Your order number
The item(s) you wish to return
The reason for the return
Photographs, if requested by our support team
Our customer support team will review your request.
If the return is approved, we will provide the applicable return instructions, including the return shipping information and any prepaid return label that may be required.
Please package the merchandise securely to help prevent damage during transportation.
Where possible, use the original product packaging and include the order information provided by our support team.
Use the return shipping method and instructions provided by Lumiraq.
Lumiraq covers the applicable return shipping cost for eligible returns.
Once your returned merchandise arrives at our designated return facility, we may inspect the item to confirm that it meets the applicable return requirements.
After the inspection is completed, we will notify you regarding the status of your return where appropriate.
For approved returns, the applicable refund or exchange will be processed according to this policy.
For an approved return, the refund will be issued to the original payment method used during checkout.
We do not normally issue cash refunds, checks, or refunds to an unrelated payment method.
Examples include:
Credit/debit card payment → refund to the original card
Afterpay payment → refund handled through the applicable Afterpay payment method and process
Once a return has been approved and the refund has been initiated, please allow up to 7 business days for the refund to be processed by Lumiraq.
The time required for the funds to appear in your account may vary depending on your bank, card issuer, Stripe, Afterpay, or other applicable payment provider.
Eligible merchandise may be exchanged within 30 calendar days of delivery, subject to product availability and the applicable return conditions.
To request an exchange, contact our customer support team with your order number and the item you would like to exchange.
If the requested replacement item is unavailable, we may issue a refund to the original payment method instead.
Lumiraq covers applicable return and reshipment shipping costs for eligible exchanges.
We understand that customers sometimes change their minds after placing or receiving an order.
Eligible customers may request a return within 30 calendar days of delivery.
Change-of-mind returns are eligible for free return shipping. Lumiraq covers the applicable return shipping cost.
Once the returned item has been received and approved, the refund will be issued to the original payment method used during checkout.
If an order is returned because an incorrect or incomplete shipping address was provided at checkout, please contact our support team.
Lumiraq will work with you to determine the appropriate resolution.
Lumiraq covers applicable return and reshipment shipping costs, including situations involving an incorrect or incomplete address.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.
We may request clear photographs showing:
The product
The damage or defect
The shipping package
The shipping label
After reviewing the issue, Lumiraq may provide a replacement, refund, or another appropriate resolution.
There is no return shipping cost to the customer for eligible damaged, defective, or incorrect items.
A return may be declined if an item has been significantly used, altered, intentionally damaged, or otherwise does not meet the applicable return requirements.
However, restrictions on standard returns do not affect rights or remedies that may apply to products that are defective, damaged, incorrectly supplied, or otherwise covered by applicable consumer protection laws.
Lumiraq is committed to making returns simple and transparent.
Eligible returns are free to the customer.
Lumiraq covers applicable return shipping costs even when the customer changes their mind or provides an incorrect shipping address.
Approved refunds are issued to the original payment method used at checkout.
After a refund is approved and initiated, Lumiraq’s refund processing time is up to 7 business days, although the customer’s financial institution or payment provider may require additional time to display the funds.
If you have questions about a return, exchange, refund, or return request, please contact us:
Business Name: Lumiraq
Legal Business Name: Aroma Naturals, Inc.
Support Email: info@lumiraq.site
Customer Service Phone: +1 213-736-0067
Business Address: 833 S Western Ave #18, Los Angeles, CA 90005, United States
Support Hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time
Live Chat Support: Available 24/7